Customer Cases

    Guoren P&C is a national insurance company established in 2009. It has outlets in all the key economic regions in China.

    As a long-term partner, OneConnect relies on the rich experience of Ping An Group to accelerate the digital transformation of Guoren P&C. In August 2020, the Guoren P&C and OneConnect signed a strategic cooperation agreement, and cooperated in carrying out smart car damage assessment, smart counter fraud, smart work and other projects. With professional insights into insurance industry and advanced technical capabilities, the OneConnect digital insurance division has been in good partnership with Guoren P&C on the road of digital transformation of national insurance.

    As the core process of auto insurance claims, the assessment and verification of vehicle damage and physical injuries have high requirements on efficiency and accuracy. In the traditional claims process, the damage assessment and verification are often interfered by the low speed of case information flow, the complexity of the case and human factors, resulting in low efficiency and high claims costs. The smart car damage assessment product created by OneConnect has complete data, process standards, and rule control. It is a powerful tool to help insurance companies reduce claims and losses. At present, the Guoren P&C smart car damage assessment product has been launched. Since its launch, the data integrity and update timeliness of Guoren P&C passenger vehicle parts have been improved. In addition, more efforts have been made in compensation reduction as the parts price control rules, repair shop rules and the anti-leakage rules are built into the system. Physical injury assessment products are also under development, and subsequent use will further empower claims reduction.

    In addition to obstacles in business development, small and medium-sized insurance companies usually face difficulties in basic investment. Technological innovation often requires a lot of R&D investment, which is a test for the personnel and funds of the enterprise. Therefore, if small and medium-sized insurance companies can learn from mature technical experience and leverage useful tools, they can make achievements much more easily.

    As early as the beginning of 2020, OneConnect launched the overall solution of the smart work platform in a timely manner to help enterprises reduce the impact of the pandemic on business development. After the smart work platform was put into use by Guoren P&C, it greatly improved the efficiency of employees and facilitated the needs of the leadership to achieve efficient management. With the support of the smart work platform, internal personnel, administration, finance and other businesses have been interconnected, an intelligent remote channel between business and employees has been established, and convenient communication across business formats and teams has been realized. The efficient communication of information throughout company forms a collaborative and smooth data management model.