Customer Cases

    Due to the pandemic in 2020, small and micro enterprises and individual businesses struggled heavily in operation. In order to fully support the resumption of work and production, Qujing City Commercial Bank launched the inclusive financial property mortgage credit product in May 2020 - Faster Mortgage Easier Lending in view of the frequent and urgent financial needs of small and micro enterprises and individual businesses, greatly improving the convenience and timeliness of users' access to financial services.

    As one of the three city commercial banks in Yunnan Province, Qujing City Commercial Bank further served local SMEs based on the local economy. Faster Mortgage Easier Lending is the first credit product launched by Qujing City Commercial Bank in conjunction with OneConnect. In the product, OneConnect introduces AI, big data risk control and other technologies into the whole process before, during and after lending. The application of a large number of cutting-edge technologies greatly facilitates the approval process of banks and optimizes customers’ applications. Faster Mortgage Easier Lending became a big hit after launch. The maximum loan amount per month exceeded 400 million yuan. By the end of June 2021, the cumulative amount of Faster Mortgage Easier Lending issued in one year had exceeded 3.3 billion yuan, leading Qujing City Commercial Bank to leap forward in its second growth curve.

    With the help of OneConnect, a leading technology service provider in China, the problems of weak foundation, single variety and complicated process of retail credit in the past have been solved.

• First, through various application channels online and offline, business owners can choose channels to submit loan applications considering specific conditions, which greatly simplifies the handling procedures and complicated data preparation and submission processes;

• Second, through the introduction of AI outbound calls, customer demand matching based on recommended algorithm is carried out for existing customers to improve marketing landing efficiency. The customer group labels are analyzed for incremental customers to make smart outbound calls so as to reach intended customers;  

• Third, multi-dimensional data are analyzed to judge customer risks. Through machine learning algorithms, map POI analysis and other technologies, the value risk and liquidity risk of the mortgaged property are automatically judged and monitored, and the approval results can be fed back to customers within 24 hours.

    Zhao Zhang, Deputy General Manager of Consumer Finance Department of Qujing City Commercial Bank: The solution of OneConnect is different from that of many other institutions. Many loan facilitation institutions have adopted a "black box" model which is difficult for small and medium-sized banks to establish their own risk control systems and product systems; However, OneConnect has always adhered to the concept of empowering small and medium-sized banks with scientific and technological methods and helping banks themselves to digitally upgrade their risk control systems and product systems.